Shipping & Delivery

IMPORTANT (Please read carefully):

• Our weekly delivery schedule is from Tuesdays to Fridays. We may not be able to accommodate your desire to customize the delivery schedules to your home as we deliver in pre-scheduled routes. 
• The box will generally be delivered any time from 7:00am - 9:00pm and will be left outside on your porch, apartment lobby, or apartment office (or you can add specific instructions for our Delivery drivers ). Our drivers will not be able to take the box up a flight of stairs or inside a building other than to the lobby. The drivers are on a tight schedule and they have to deliver boxes to other members the same day so everyone can receive their boxes  - fresh. So kindly do not request them to deliver the boxes in other locations. 
• We strongly advise that you keep a Cool Box in the location you would like our driver to deliver the box - on the porch, garage, lobby or office. So that your produce may remain fresh (especially in summer heat) if you are not home, remain free from contamination and be sanitary safe while awaiting your pickup. Please move the contents as early as you can to your refrigerator. You may buy these Cool Boxes in Walmart, Home Depot, Lowes etc. Please label your Cool Box with your Subscription Name, address and contact number prominently, especially in apartment buildings, so that there is no confusion with other members in the same building. And, please do not forget to keep ice bag(s) in it for the day of delivery. 
• The Farm Box is packed to handle the ride on the way. Our endeavor is to ship your produce securely as soon as we harvest it so that you can receive them fresh. Please do ensure that either someone is there at the home to receive the box or have the delivery driver drop your box in the designated Cool Box that is properly labeled and has ice. We will not be held responsible for vegetables not remaining fresh or wilting or contaminated after the box is delivered to your designated location. The Driver will take photos of the box - of the outside and inside of contents while and after placing it in the designated location / Cool Box. These photos will be available to you and to us so that there is no misunderstanding. 
• Within 12 hrs of delivery of box please contact us if you see any item missing or damaged with photos. If it is our fault, generally the credit will be issued the same day to your account. 
• You may Track your delivery ( Live Tracking ) by using the notification links that are sent to your Mobile Phone as well as Email to help you make arrangements for quick pickup. 
• There is a flat Delivery fee of $10 paid at weekly checkout. This fee is not included in the prepaid CSA subscription.
• We do appreciate if you include Tips at checkout for our farm workers, packers and delivery drivers. They work hard and their's is a hard job while we safely and conveniently receive our weekly produce at home. 100% of the tips go to them.
• Combined Delivery to Temples/Community Centers: To save shipping costs, many temples and community centers act as delivery points. We can come and deliver minimum 50 boxes at each location with a flat rate of $5 for each Box. If you are interested to organize this, please contact us.

• UPS ground (next-day or 2-day) [BETA]: $20 flat fee; All zones marked in yellow and brown in the below map other than the ones that fall within our Delivery Region.
• UPS Next day Air for 48 states: For all other colored regions, or those who do not want to be part of the Beta testing in the Yellow and Brown regions, please contact Customer Support and we will let you know approx. shipping costs. As it will be expensive we recommend placing the orders Bi-weekly. 

• UPS Shipping fee will be displayed at the time of weekly checkout after filling in your cart and be paid there. It is not included in the prepaid CSA.
• Our UPS shipping schedule is on Tuesdays & Wednesdays ONLY. The box will be delivered to you from Wednesdays to Fridays. 
• As the UPS Next day Air shipping costs are high we may divide the order into two boxes to some closer regions. We can ship durable vegetables like potato, onions, garlic, coconuts, green banana, green papaya etc. and many grocery items via UPS Ground & ship the other fragile vegetables via UPS Next Day Air.  Our team continues to analyze the most efficient method of shipping for you. 
• We are currently Beta Testing the refrigerated boxes for preserving the fragile produce for UPS Ground for Next-day and 2-day shipping to Yellow and Brown regions in the map above. So sometimes the fragile produce may not arrive in the best of condition. We do not take the responsibility of the vegetables arriving in not the perfect condition. If you do not want to be part of this Beta Testing, we will ship your produce by UPS Next Day Air.
• The box will generally be delivered by a UPS Truck any time from 8:00am - 9:00pm and will be left outside on your porch, your garage, apartment lobby, or apartment office where your UPS driver generally delivers your packages (or you can add specific instructions for the UPS). UPS drivers will not be able to take the box up a flight of stairs or inside a building other than to the lobby.
• We strongly advise that you keep a Cool Box in the location you would like the UPS driver to deliver the box - on the porch, garage, lobby or office so that your produce may remain fresh (especially in summer heat) if you are not home while awaiting your pickup. You may have to write a specific delivery instruction for the UPS Delivery and also inform your usual UPS Driver. Please move the contents as early as you can to your refrigerator. You may buy these Cool Boxes in Walmart, Home Depot, Lowes etc. Please label your Cool Box with your Subscription Name, address and contact number prominently, especially in apartment buildings, so that there is no confusion with other members in the same building. And, please do not forget to keep ice bag(s) in it for the day of delivery.
• The Farm Box is packed to handle the ride on the way. Our endeavor is to ship your produce securely as soon as we harvest it so that you can receive them fresh. Please do ensure that either someone is there at the home to receive the box or have the UPS Delivery driver drop your box in the designated Cool Box that is properly labeled and has ice. We will not be held responsible for vegetables not remaining fresh or wilting after the box is delivered to your designated location.
• On receiving the box, you may immediately take photos of the outside of box and the inside contents for possible claims with us or with the UPS.
• Delivery delays can be in the hands of Mother Nature due to inclement weather, or unforeseen UPS truck breakdowns or accidents. Once the order leaves us it is in the hands of UPS but we endeavor to pack such that the vegetables can handle another day in the box in case of delay. If the UPS does not deliver in time, and the produce is spoiled, we can process a claim for full refund that will be credited to your account. 
• Within 12 hrs of delivery of box please contact us if you see any item missing or damaged with photos. If it is our fault, generally the credit will be issued the same day to your account.
• You may Track your delivery by using the notification links that are sent to your Mobile Phone as well as Email to help you make arrangements for quick pickup.
• We do appreciate if you include Tips at checkout for our farm workers, packers and delivery drivers. They work hard and their's is a hard job while we safely and conveniently receive our weekly produce at home. 100% of the tips go to them.