CSA Policies & Member Responsibilities

CSA Policies & Member Responsibilities

If you have any questions about how the Indian Farm Box CSA works, please stop your transaction at this time and Contact us or return to the main “Indian Farm Box” page and review "How it works" in detail. By subscribing for the share, you agree that you have read through all relevant information for subscribing.

For Self-Pick-up: It is your responsibility to remember to pick up your Box share during the listed pick-up hours for the Pick-up Location you are signed up at. Gopal Farm does not reimburse for Box Shares missed because you forgot to pick up or did not follow instructions.

It’s very important to understand and follow our Pick-up Protocol and Policies, as they are meant to make the CSA experience a positive one and are integral to the successful operation of our program! Not following instructions leads to problems, and chronic abusers may be asked to leave our membership. Any Shares remaining at the close of pick-up hours may be donated by the site hosts, so be sure to pick up your Share during the listed hours on the correct day.

Delivery Policy

In the event that a Home Delivery is made to a customer and the customer is not home, the delivery service (UPS) is given the right to leave the Share Box on the porch of the customer, without a signature, unless another instruction is given to the delivery driver by the customer. At the time the box is left (updated by UPS as delivered on their online tracking system), Gopal Farm is no longer responsible for the quality of that produce, its food safety or if there a theft.

Communications

We communicate with our membership primarily through email and posts published on our web site. These emails and posts include information about what will be in upcoming share boxes and recipes. We also send email announcements to our CSA Community about upcoming Community Farm Days and other Farm Events.

As a member of our CSA program, you understand it is your responsibility to open and read the emails we send so that you stay informed.  If your email address changes, you need to update it in the Contact Info tab of your online account(to continue to receive member-specific alerts) as well as informed to us by contacting us.

To help you receive and filter emails from us, we do our best to include either Gopal Farm or Gopal Farm CSA in the Subject line of our emails.  The address our member-specific alerts are sent from is – farmigo.indianfarmbox@farmigo-csa-hr.appspotmail.com– so please make sure to add this address to your contact list so our alerts reach your inbox.  This is a send-only address; please do not use it to communicate with us because we will not receive your email.

Weekly emails include–
– “Reminder to edit your share” emails are sent Friday and Monday morning.  Though we send reminder emails, it is your responsibility to remember to edit your Share Contents so we highly recommend creating your own reminder rather than relying on the emails.

– A “what’s in your share” email is sent the morning of your Delivery Day if you are receiving a Share for the week.  This email confirms your Share Contents, Pick-up Location / Delivery address and Delivery Date, and your Subscription.

If you are not receiving these emails, check your junk/spam/promotion folders since emails sent through our CSA software service sometimes end up there (see above).

Subscription Policies

CSA subscriptions are ongoing and deliveries continue based on our Seasonal Delivery Schedules unless a Delivery Hold is placed (see below) or a subscription is canceled (see Cancellation Policy below).

Subscription Delivery Holds

You can place holds on your subscription through your online account.  Holds can be for one or more weeks at a time. Click here for Delivery Hold instructions

Alternatives to putting your subscription on hold are to share your CSA program with those who might be interested – have it delivered to your friend or neighbor while you’re gone, or give it to the person who house or pet sits for you while you’re away (please be sure they are familiar with these procedures); or you can arrange to donate it. You may accomplish this by having your box delivered to the other address. You may change the delivery address in your online CSA account.

Please note: changes to your Pick-up Location can be made Friday 8:00 AM – Monday 11:00 AM for the upcoming week. The system prevents changes during other hours while we run reports, prepare for deliveries and post them to member accounts.  Click here for instructions for changing your Location.

Cancellation Policy

Subscriptions are for a minimum of 4 deliveries. Notice of cancellation is 2 weeks. For example, if you decide you need to cancel your subscription three weeks into it and give us 2 week’s notice, you will receive a total of 5 deliveries. A $75.00 cancellation fee may apply.

Any credit balance left on your account after all deliveries and fees will be refunded to you by check (see Refund Policy below).

Refund Policy
The refund amount will be Pro-rated to the number of deliveries made and then the cancellation fee will be subtracted from it.

Refunds are made by check within 30 days of the last delivery and are mailed to the address in your account contact info unless you let us know otherwise.

DONATE YOUR REFUND TO THE COWS
Support the cows on our ethical Gopal farm, by donating all or part of your refund. The cows will be most grateful!

Food Safety Policy

All farm fresh products from Gopal Farm should be considered unwashed. We suggest you always wash farm fresh produce before consuming to ensure your own personal health and that of the people to whom you serve that product. 

Consumer Privacy Notice

This privacy notice discloses the privacy practices for www.gopal.farm. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
Gopal Farm is the sole owner of the information collected on this site. We only collect information that you voluntarily give us by means of the subscription sign-up. We will not sell or rent this information to anyone.

We will use your information to process your subscription service.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to manage the CSA subscription (Farmigo), to fulfill an order (UPS), and such necessary tools.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for “https” at the beginning of the address of the Web pages.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to serve you as a customer are granted access to personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact our Operations Manager immediately via email.